Product Care

For Your Genuine Leather Goods

Our leather goods are made to age with character, telling the story of your journeys alongside ours.

  • Cleaning: Gently wipe with a soft, dry or slightly damp cloth or horse brush. For deeper cleaning, use a cleaner specifically designed for genuine leather.
  • Conditioning: Nourish the leather every 6-12 months with a quality leather conditioner to prevent drying and cracking.
  • Protection: Keep away from direct heat and prolonged sunlight. If caught in the rain, let it air dry naturally away from direct heat—do not use a hairdryer.
  • Storage: Store in a cool, dry place. Use a dust bag (provided) when not in use to protect it from dust and moisture.

For Your Mulberry Silk Products

  • Washing: We recommend hand washing in cold water with a mild, pH-neutral detergent. Gently agitate and rinse thoroughly without wringing or twisting.
  • Drying: Never tumble dry. Instead, roll the item in a clean towel to remove excess water, then lay flat or hang to air dry away from direct sunlight.
  • Ironing: Iron on a low, cool setting while the garment is still slightly damp. Always iron on the reverse side to protect the delicate fibers and sheen.
  • Storage: Store folded in a dry place. Avoid hanging heavy silk items for long periods to prevent stretching.

For Your Silk Lanterns

  • Dusting: Use a soft brush, like a makeup or camera lens brush, or the cool setting of a hairdryer to gently remove dust from the silk frame.
  • Spot Cleaning: If needed, use a barely damp cloth to carefully dab the affected area. Do not rub, as this can damage the stretched silk or painted designs.
  • Bulb Safety: Always use low-wattage, or energy-saving bulbs that do not produce heat. Excessive heat can scorch the silk, damage the glue, and pose a fire hazard.
  • Storage: If storing, carefully collapse the frame and store the lantern in its original box or a breathable bag to protect it from dust and moisture.
  • Opening: Please careful during opening lanterns, specifically bamboo lanterns, you should read our guidance.

Delivery Info

  • We ship worldwide:
  • 2 - 3 weeks to US / Canada/ European, Australia
  • 1 - 2 weeks Asia
  • 4 weeks to other countries
  • Express delivery (DHL/FedEx): 7 business days.
  • Tracking information will be provided once your order is dispatched.

Return Policy

  • We accept returns within 30 days of receipt, provided the item is unused and in its original packaging. Custom-made items are non-returnable or refund unless faulty.
  • If you expect to return a defective product for a refund, please let us know as soon you receive your product. You are responsible for a transaction fee when receiving a refund.
  • Returned items must be in original condition and you are responsible for return shipping charges.
  • Please contact our customer service to initiate a return. Email: [email protected]

Warranty

  • The LIA Hoi An provides a 3 years warranty on all of leather products. We are confident that these leather goods are made to last a lifetime and guarantee their quality. Our 3 year warranty covers any damage from normal wear and tear in terms of broken zipper, buttons, magnetic buttons or strap.
  • Please contact our customer service via email: [email protected] and provide your order number.