Product Care
For Your Genuine Leather Goods
Our leather goods are made to age with character, telling the story of your journeys alongside ours.
- Cleaning: Gently wipe with a soft, dry or slightly damp cloth or horse brush. For deeper cleaning, use a cleaner specifically designed for genuine leather.
- Conditioning: Nourish the leather every 6-12 months with a quality leather conditioner to prevent drying and cracking.
- Protection: Keep away from direct heat and prolonged sunlight. If caught in the rain, let it air dry naturally away from direct heat—do not use a hairdryer.
- Storage: Store in a cool, dry place. Use a dust bag (provided) when not in use to protect it from dust and moisture.
For Your Mulberry Silk Products
- Washing: We recommend hand washing in cold water with a mild, pH-neutral detergent. Gently agitate and rinse thoroughly without wringing or twisting.
- Drying: Never tumble dry. Instead, roll the item in a clean towel to remove excess water, then lay flat or hang to air dry away from direct sunlight.
- Ironing: Iron on a low, cool setting while the garment is still slightly damp. Always iron on the reverse side to protect the delicate fibers and sheen.
- Storage: Store folded in a dry place. Avoid hanging heavy silk items for long periods to prevent stretching.
For Your Silk Lanterns
- Dusting: Use a soft brush, like a makeup or camera lens brush, or the cool setting of a hairdryer to gently remove dust from the silk frame.
- Spot Cleaning: If needed, use a barely damp cloth to carefully dab the affected area. Do not rub, as this can damage the stretched silk or painted designs.
- Bulb Safety: Always use low-wattage, or energy-saving bulbs that do not produce heat. Excessive heat can scorch the silk, damage the glue, and pose a fire hazard.
- Storage: If storing, carefully collapse the frame and store the lantern in its original box or a breathable bag to protect it from dust and moisture.
- Opening: Please careful during opening lanterns, specifically bamboo lanterns, you should read our guidance.
Delivery Info
- We ship worldwide:
- 2 - 3 weeks to US / Canada/ European, Australia
- 1 - 2 weeks Asia
- 4 weeks to other countries
- Express delivery (DHL/FedEx): 7 business days.
- Tracking information will be provided once your order is dispatched.
Return Policy
- We accept returns within 30 days of receipt, provided the item is unused and in its original packaging. Custom-made items are non-returnable or refund unless faulty.
- If you expect to return a defective product for a refund, please let us know as soon you receive your product. You are responsible for a transaction fee when receiving a refund.
- Returned items must be in original condition and you are responsible for return shipping charges.
- Please contact our customer service to initiate a return. Email: [email protected]
Warranty
- The LIA Hoi An provides a 3 years warranty on all of leather products. We are confident that these leather goods are made to last a lifetime and guarantee their quality. Our 3 year warranty covers any damage from normal wear and tear in terms of broken zipper, buttons, magnetic buttons or strap.
- Please contact our customer service via email: [email protected] and provide your order number.